1. Bomgar Support Client
2. Bomgar Download Mac Version
3. Bomgar Representative Console Download Mac

• Establish incoming and outgoing connections between devices
• Real-time remote access and support
• Collaborate online, participate in meetings, and chat with others

Submit your issue and download BeyondTrust Remote Support. Copyright © 2002-2020 BeyondTrust Corporation. Redistribution Prohibited. The 10.2.8 version of Bomgar is available as a free download on our website. The most popular versions of the software 10.6 and 10.2. Our built-in antivirus scanned this download and rated it as virus free. This PC program is developed for Windows 7 environment, 32-bit version. The actual developer of the software is Bomgar.

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Unattended access:

TeamViewer Host

TeamViewer Host is used for 24/7 access to remote computers, which makes it an ideal solution for uses such as remote monitoring, server maintenance, or connecting to a PC or Mac in the office or at home. Install TeamViewer Host on an unlimited number of computers and devices. As a licensed user, you have access to them all!

Join or Start a Meeting:

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TeamViewer Meeting installs on your desktop all the essential meeting tools you need to communicate better with your teams and clients, from anywhere, any time.

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Changelog

Bomgar is a remote support solution that allows support technicians to remotely connect to a customer's computer. Using the Bomgar Representative Console, technology support professionals can access and control systems and devices remotely on various platforms. This connection is encrypted to protect your data.

Note:

• The remote support tool is used by Adobe Customer Support representatives while assisting customers who contact us using Adobe chat or phone support channel.
• You should close your personal files and save your work before intiating screen sharing.
• There would be a small add-in that gets downloaded and when the session is over, this add-in would be removed from the machine automatically.
• You may choose to end the session at any time by clicking on the 'STOP SHARING' button.

1. Click the link shared by the support represenatative via email and download the Bomgar.exe file. Alternatively you can also go to the Adobe Remote Support portal page ( https://screen.share.adobe.com/ ). In the 'Session Key' box, enter the session key (seven digit number) provided by the Adobe Customer Support representative, and click the 'Submit' button.
2. Click Run in the box that appears at the bottom of browser window or Press Ctrl+J to view downloads.

3. Review the Customer Agreement and in case you agree, select “I have read and agreed to the terms above” and click ok to proceed. On the next dialog box that pops up, click “Allow” to have the session recorded or click “Refuse” in case you prefer not to record the session.

4. Your support representative can now view your screen. Next, you would be shown as ‘Access Request’ prompt where you will be prompted to allow or refuse full access to your system so that the support representative can perform troubleshooting steps that require administrative rights.

Please click “Allow” to provide full access to your computer or “Refuse” to deny.

5. The support representative can now view and control your system. In order to share any screenshot, file or logs you can use the attachment icon as hown below and end the session by clicking on the 'Stop Sharing' button.

1. Click the link shared by the support represenatative via email and download the Bomgar.dmg file. Alternatively you can also go to the Adobe Remote Support portal page ( https://screen.share.adobe.com/ ). In the 'Session Key' box, enter the session key (seven digit number) provided by the Adobe Customer Support representative and click the 'Submit' button.
2. Run the downloaded setup file or Press Ctrl+J to view downloads. If you are unable to locate the downloads folder on your Mac you can refer to this link https://support.apple.com/en-in/guide/safari/sfri40598/mac

Bomgar Support Client

3. Review the Customer Agreement and in case you agree, select “I have read and agreed to the terms above” and click ok to proceed.

Bomgar Download Mac Version

4. Next, you would be shown as ‘Access Request’ prompt where you will be prompted to allow or refuse full access to your system so that the support representative can perform troubleshooting steps that require Administrative rights. Please click “Allow” to provide full access to your computer or “Refuse” to deny

Bomgar Representative Console Download Mac

After clicking on allow open System Preferences and if you don't get the prompt click on the Apple icon and open System Preferences.

Go to System Preferences and choose Security & Privacy - check the option Remote Support Customer Client under Accessibility.

You now needs to click Quit Now on the prompt. Bomgar then reinitiates the session.

Note:

If the session doesn't reinitiates by automatically you should log out from system and log back back in.

Also your support agent can provide you another link to reinitiate a new session(keeping the current session on hold)